Privacy Policy

1. Introduction

Automata Host (“we,” “us,” or “our”) is a web hosting and automation hosting service provided by HireCreatives. We are committed to ensuring the privacy, confidentiality, and security of your personal data.

This Privacy Policy (“Policy”) explains how we collect, process, and safeguard information that can directly or indirectly identify you (“Personal Data”) when you use our website, platform, and related services (“Services”).

We process all Personal Data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws.

If you have questions or requests related to this Policy, you can contact us at: 📧 privacy@automata.host

2. Our Privacy Principles

• Lawfulness, Fairness & Transparency – We process data only where we have a valid legal basis.
• Purpose Limitation – We collect data for specific, legitimate purposes only.
• Data Minimization – We collect only the data we need.
• Accuracy – We keep your data accurate and up-to-date.
• Storage Limitation – We keep data only for as long as necessary.
• Security & Confidentiality – We protect your data with appropriate security measures.

All information stored on our platform is treated as strictly confidential and is accessible only by authorized personnel.

3. Information We Collect

3.1 Data You Provide to Us

• Account Signup Data – Email, password, and (if required) full name, contact details, or ID verification for certain services such as domain registration.
• Payment Data – Processed through secure third-party payment providers; we do not store your full card details.
• Communications – Emails, chat messages, and support requests you send to us.
• Identity Verification – Required for compliance with ICANN and other regulations when registering certain domains.

3.2 Data We Collect Automatically

• Log & Device Data – IP address, browser type, operating system, ISP, and access timestamps.
• Cookies & Tracking – We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.
• Usage Data – Pages you visit, actions taken, and interactions with our platform.
• Geolocation Data – Approximate location derived from your IP address for compliance and personalization.

4. How We Use Your Data

• Provide and operate our hosting services.
• Register and manage domain names (as required by ICANN).
• Detect and prevent fraud, abuse, and security incidents.
• Communicate service updates, billing notices, and account alerts.
• Improve platform performance and user experience.
• Comply with legal obligations.

Some communications (like billing or security alerts) are essential and cannot be opted out of unless you close your account.

5. Marketing & Communication Preferences

We may send you:

• Service Notifications – Required to operate your account.
• Marketing Messages – Sent via email or SMS/WhatsApp only if you have given consent or if you are an existing customer with a legitimate interest basis.

You can manage your preferences or opt-out at any time through your account settings or by contacting privacy@automata.host.

6. Job Applications

If you apply for a role at HireCreatives or Automata Host, we will process your application data solely for recruitment purposes. We may retain it for up to 1 year unless you request deletion sooner.

7. Data Related to Your End Users

If you host websites or services on Automata Host, you are responsible for the personal data of your visitors and customers. We process that data only as your data processor and follow your lawful instructions.

8. Data Sharing & Transfers

We may share your data with:

• Trusted service providers (e.g., payment processors, data centers).
• Domain registries in compliance with ICANN rules.
• Authorities where legally required.

Some of our servers and partners may be located outside the EU/EEA. Where this occurs, we use Standard Contractual Clauses or other approved safeguards under GDPR.

9. Data Retention

We keep your data only as long as necessary for the purposes outlined in this Policy or to meet legal obligations. If you close your account, we depersonalize or securely delete your data unless retention is required by law.

10. Your Rights

• Access, update, or delete your personal data.
• Withdraw consent for marketing.
• Object to processing in certain cases.
• Lodge a complaint with your local data protection authority.

11. Security Measures

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

12. Changes to This Policy

We may update this Policy to reflect changes in our services or legal requirements. We will notify you of any significant changes via email or platform notice.